Privacy Policy
Last updated: January 2026
Information We Collect
We collect information you provide directly to us — such as your name, email address, phone number, and travel preferences — when you make an enquiry, register for our newsletter, or book a safari. We also collect information automatically when you visit our website, including IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect to respond to your enquiries, process bookings, send confirmation and pre-departure materials, personalise your experience, improve our website and services, and send you relevant updates and promotions (with your consent). We do not sell your personal information to any third party.
Information Sharing
We share your information with our trusted lodge and activity partners only to the extent necessary to fulfil your booking. We require all partners to maintain appropriate privacy standards. We may also share information with service providers who assist us in operating our website and running our business, under strict confidentiality agreements.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 7 years in line with Kenyan financial regulations. You may request deletion of your information at any time, subject to legal retention requirements.
Your Rights
You have the right to access, correct, or delete your personal information. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us directly at [email protected].
Cookies
Our website uses cookies to improve your experience and analyse site traffic. You can control cookies through your browser settings. We use Google Analytics for anonymised traffic analysis. No personally identifiable information is collected through analytics cookies.
Contact
If you have questions about this Privacy Policy or our data practices, please contact our Data Officer at [email protected] or by post to Zuraya Adventures, Westlands, Nairobi, Kenya.